# Customer Service Lead

- **Company:** AmeriVet Veterinary Partners
- **Published:** Sep 19, 2025
- **Location:** On-site, Massachusetts
- **Employment type:** Full-time
- **Setting:** Clinic
- **Apply:** https://amerivet.wd5.myworkdayjobs.com/en-US/Amerivet/job/Leominster-MA/Customer-Service-Lead_JR106711

## About

**Do you love helping people as much as you love animals?** Are you energized by leading others, building strong teams, and creating an exceptional client experience?

Leominster Animal Hospital is seeking a **Customer Service Representative (CSR) Supervisor** to guide and support our front desk team. As the leader of our client service group, you will set the tone for compassionate, high-quality care by ensuring our clients and their pets feel valued from the moment they walk through our doors.

### **What We’re Looking For:**

- A natural leader who can motivate, mentor, and support a team of CSRs.
- Someone who genuinely enjoys working with people and leading by example in providing exceptional client care.
- A strong communicator who is patient, empathetic, positive, and solutions-focused.
- A team player who thrives in a fast-paced environment and can balance client service with team management.
- Previous experience in customer service and supervisory or leadership roles (veterinary/medical experience is a plus).

### **Key Responsibilities:**

- Oversee, coach, and support the CSR team to ensure excellent client service and teamwork.
- Train new CSRs and provide ongoing mentorship and feedback to foster growth and development.
- Manage scheduling, workflow, and responsibilities for the front desk team.
- Greet clients and patients with warmth and professionalism—in person, by phone, and via email.
- Support client communication with the medical team, appointment scheduling, and billing accuracy.
- Assist in handling escalated client concerns with empathy and professionalism.
- Help maintain a positive, collaborative, and solutions-oriented culture.

### **Why You’ll Love It Here:**

At Leominster Animal Hospital, we believe excellent care starts at the front desk—and that starts with a strong leader. You’ll join a close-knit team that values humor, hard work, and heart. We’re proud of the way we support one another, and we’re excited to welcome a supervisor who will help our client service team shine.

This is a full-time position with competitive pay, benefits, and opportunities for growth.

If you’re a people-person with leadership skills who wants to make a difference in a pet’s life every single day—this is the role for you. Apply today and become part of the Leominster Animal Hospital family!

**Current hours of operation:** Monday, Tuesday, Thursday 8–6pm, Wednesdays 8-7pm,Fridays 8–5pm. We are also planning to open Saturday hours (8–1pm) and extend some weekday hours (until 7pm) in the future.

At AmeriVet, we’re committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.

Here’s what you can expect when you join our team:

- Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.
- Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.
- Health, dental, vision, life insurance, and mental health resources to support your overall well-being.
- Generous paid time off and holidays, because your personal time matters.
- A supportive, collaborative environment where everyone feels a sense of belonging.

Please note: Any Benefits listed above apply to full-time employees.

At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.

## Insurance

- Health
- Dental
- Vision
- Life

## Benefits

- 401(k) matching
- Paid holidays
- Paid time off
- Student loan repayment

Source: https://medjoblist.com/jobs/customer-service-lead-amerivet-veterinary-partners-d9d5e788-8e55-465a-a250-b17f4d7dff10