# Refund Specialist (Full Time) - Patient Financial Services

- **Company:** Kingman Regional Medical Center
- **Published:** Aug 10, 2026
- **Location:** On-site, Arizona
- **Apply:** https://fa-ewqy-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/3329

## About

**Staff Position Description**

**Position Title: **Refund Specialist **Position Code:** SpecRefund-8115

**Department:** Patient Financial Services **Safety Sensitive:** No

**Reports to:** CBO Cash Applications Manager **Exempt Status:** No

**Position Purpose:**

All KHI employees are expected to perform their respective tasks and duties in such a way that supports KHI’s vision of providing the region’s best clinical care and patient service through an environment that fosters respect for others and pride in performance.

**Key Responsibilities ***[List of material responsibilities and essentials duties which must be completed in achieving the objectives of the position]*

| Field |
| --- |
| · Runs daily credit report and processes all refunds · Research accounts and documentation to determine validity of refunds · Process all refunds within two (2) days of assuring credit is valid · Must balance each batch on a daily basis upon completion of refunds. · Meets productivity standards for processing refunds · Provide back up for the Accounts Receivable Clerks when needed · Participates in business division meetings, performance improvement activities and committees as assigned. |

**Qualifications ***[Statements regarding minimum educational and experience qualifications, required proficiencies with specialized knowledge, computer proficiencies, military service, required certifications, etc.] *

| Field |
| --- |
| **Education:** High School Diploma or Equivalent **Experience:** One (1) year experience in balancing and reconciling accounts **Skills and Knowledge:** Knowledge of refund processes related to accounts and the ability to review an account and determine the appropriate refund. |

**Preferences ***[Preferred attributes for the position which are not absolutely required in the minimum qualifications (i.e., multi-lingual, master’s degree)]*

| Field |
| --- |
| · Education related to Cash Reconciliation, Billing and Collections preferred · Accounts receivable experience preferred |

**Special Position Requirements ***[Optional section: any travel, security, risk, hazard or related special conditions which apply to the position]*

| Field |
| --- |
| **Level 1:** Primarily but not limited to balancing/reconciling self-pay accounts in a single system. **Level 2:** Reconciles Self-pay and Insurance accounts in two systems by utilizing collections experience · Balancing/reconciling electronic and paper documentation · Analyzing information to determine accuracy and completeness of work Conducting non-routine research Maintaining site productivity (average of 75 accounts a day) and quality standards Making judgment calls regarding routine duties but refer non-routine situations to a supervisor and/or manager Strong ability to complete multiple tasks per transaction with precision Attention to detail with accuracy **Level 3:** Consist of Level 1 & 2 requirements along with the following: Reconciles, collects and re-bills in all systems and on all types of accounts. Must show the ability to evaluate areas of improvement, develop plans to resolve, and provide communication/training to the Business Office or other Departments. |

**Work Requirements ***[Optional section: work requirements for physical or other important issues which relate to the job] *

| Field |
| --- |
| Blood Borne Disease Exposure Category: Category III Ability to sit for six to seven hours daily at a computer terminal; occasionally lifts and carries up to 15 pounds of files to storage area; must be able to deal calmly and effectively with frustrated and/or angry clients.. |

**Date Staff Position Description Created / Revised: **02/22/2019

Source: https://medjoblist.com/jobs/refund-specialist-full-time-patient-financial-services-kingman-regional-medical-center-39aecce3-664f-4299-8a05-00e1cdcfcf48