Customer Service Representative. Hybrid, Tennessee

CVS Health is hiring a Customer Service Representative in Tennessee. The job is full-time and hybrid, 40 hours a week. Pay runs from $17.00 to $28.46 per hour. The job is in Final Expense and Life Claims Operations team. The schedule is Tues-Thurs in office.

What you'll do

• Respond to customer insurance inquiries
• Explain policy benefits and documentation
• Assist with premium payment inquiries
• Process policy loan requests
• Document interactions across multiple systems

Requirements

• Minimum 1 year customer service experience
• Proficiency using Microsoft Office
• Ability to manage high-volume calls
• 2+ years life insurance experience (preferred)
• Experience handling sensitive customer situations (preferred)
• Knowledge of life insurance products (preferred)