Senior Assistant, Client and Colleague Support (Tier 2)-5. Remote, Rhode Island

CVS Health is hiring for "Senior Assistant, Client and Colleague Support (Tier 2)-5" in Rhode Island. The job is full-time and remote, 40 hours a week. Pay runs from $17.00 to $31.30 per hour. The job is in Supplemental Benefits team. The schedule is 8:00 AM and 8:00 PM ET.

What you'll do

• Manage daily escalations from various teams
• Resolve client and colleague inquiries
• Investigate and respond to escalation emails
• Update health plan follow-up comments
• Perform address validation and mail processing

Requirements

• Two years of customer service experience
• Two years of Microsoft Office experience
• Dedicated distraction-free home workspace
• Stable internet connection
• Effective oral and written communication
• Call center technology experience (preferred)
• Call center work experience (preferred)
• Associate degree (preferred)